At Ginomu, we are committed to delivering your orders promptly and reliably. This Shipping Policy outlines our shipping process, timelines, and applicable fees to ensure a transparent experience for our customers.
1. Order Processing and Delivery Time
- Processing Time: 1–3 business days
- Shipping Time: 3–6 business days
- Business Days: Monday to Saturday (excluding public holidays)
Orders are processed in the order they are received and shipped as soon as they are ready.
2. Shipping Methods and Fees
- We offer Standard Shipping for all domestic orders within the United States.
- Flat Rate Shipping Fee: $6.75 per order
- Shipping costs are not affected by quantity, weight, or order value.
All fees are clearly shown at checkout before you complete your purchase.
3. Shipping Area
We currently ship only within the United States.
International shipping is not available at this time.
4. Shipping Carriers
Orders are shipped using reliable and nationally recognized carriers to ensure safe and timely delivery.
5. Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing:
- A tracking number
- An estimated delivery date
You can use this tracking number to follow your shipment status online through the carrier’s website.
6. Delivery Issues
If your package is delayed, lost, or arrives damaged:
- Please contact us immediately at [email protected]
- We will assist in coordinating with the shipping carrier to resolve the issue promptly.
- We are committed to ensuring your order reaches you in good condition.
7. Contact Information
If you have any questions about this Shipping Policy or need help with an existing order, please contact us:
Email: [email protected]