Have a question? Find quick answers to the most common inquiries below. If you need further assistance, feel free to contact us at [email protected].
1. How do I place an order?
- Browse our products and add the desired items to your cart
- Proceed to checkout
- Enter your shipping and payment details
- Review and confirm your order
You’ll receive an order confirmation email once your purchase is successfully placed.
2. Is it safe to shop on Ginomu?
Yes. We use industry-standard SSL encryption to secure your personal and payment information. We do not store full credit card details on our servers.
3. When will my order be shipped?
Orders are processed and shipped within 1 to 3 business days (Monday to Saturday, excluding holidays).
You’ll receive a shipping confirmation email with a tracking number once your order has shipped.
4. How long does shipping take?
Delivery typically takes 3 to 6 business days after your order has been shipped, depending on your location.
5. What is the shipping fee?
We offer a flat shipping rate of $6.75 for all orders within the United States.
Free shipping may be offered during limited-time promotions.
6. What is your return policy?
You may return eligible items within 25 days of receipt for a full refund, provided the items are:
- Unused and in original condition
- Returned with original packaging and any accessories or tags
For full return guidelines, see our Return & Refund Policy.
7. Are there items that cannot be returned?
Yes. We do not accept returns for:
- Final sale or clearance items (clearly marked)
- Customized or personalized products
- Items that are used, damaged, or show signs of wear and tear
8. What should I do if my product arrives damaged?
Please contact us at [email protected] within 25 days of receipt, including clear photos of the item and packaging.
We will arrange a replacement or issue a full refund at no additional cost.
9. How do I cancel my order?
Contact us as soon as possible at [email protected].
- If your order has not been shipped, we will cancel and fully refund it.
- If your order has already shipped, it cannot be canceled. However, you may return it after delivery under our return policy.
10. What payment methods do you accept?
We accept the following payment methods:
- Credit and debit cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club
- PayPal
11. Need more help?
If you didn’t find the answer to your question here, feel free to reach out:
Email: [email protected]