At Ginomu, we understand that sometimes you may need to cancel an order. We want to make this process as easy and hassle-free as possible. Here is our cancellation policy:
Cancellation of Orders
You may cancel your order before it is shipped. To cancel an order, please contact our customer support team at [email protected] with your order number, and the reason for the cancellation. Our team will process the cancellation and issue a refund to your original payment method. Please note that if your order has already been shipped, it cannot be canceled.
Changes to Orders
If you need to make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, please note that we cannot make changes to an order once it has been shipped.
Refunds
If you cancel an order before it is shipped, we will issue a refund to your original payment method. The refund will be processed within 7-10 business days after the cancellation is confirmed. Please note that the shipping fee is non-refundable.
Late Cancellations
If you cancel an order after it has been shipped, or if you refuse delivery of the item, you will be responsible for the shipping fee, as well as any additional fees associated with the return of the item.
Out of Stock Items
In rare cases, an item may be out of stock after you have placed an order. If this happens, we will contact you as soon as possible to inform you of the situation. You may choose to cancel the order for a full refund, or wait for the item to become available again.
Pre-Order Items
If you have pre-ordered an item, you may cancel the order before it is shipped. However, please note that pre-order items have a specific release date, and we may not be able to cancel the order after the release date has passed.
Customized Items
If you have ordered a customized item, such as a personalized gift or a custom-made product, you may not be able to cancel the order after it has been placed. Please contact our customer support team to discuss your options.
In conclusion, we understand that sometimes orders need to be canceled or changed, and we want to make this process as easy as possible for our customers. If you have any questions or concerns about our cancellation policy, please contact our customer support team, and we will be happy to assist you. Thank you for shopping at Ginomu!